FAQ
Read Our Frequently Asked Questions for Fast Answers.
My dash camera keeps rebooting.
Rebooting problem occurs when the front & rear connection cable is not securely connected. Please disconnect and reconnect the cable, making sure it is securely connected into both front and rear cameras. If the same problem persists, please contact your local distributor for help.
My dash camera sometimes shuts down while recording in parking mode.
If your dash camera is equipped with Low-Voltage Cut-Off Function, and you are using parking mode recording, this could happen. You camera will automatically be shut down in parking mode if your car battery goes below a pre-set voltage level.
My dash camera does not record in parking mode
First, please make sure if the power switch is at ON position, not ACC. If the power switch is at ON, it is highly likely to be hardwiring problems.
Touches are not detected accurately and/or responsive, and sometimes respond too slow.
Please go to COMMUNITY > NOTICE & NEWS, and type 'calibration' in the search box. Click on the post to find attached calibration file 'qrtscal'. Make sure you unzip the downloaded file before copying it to your formatted SD card. Auto-calibration program starts when the SD card is put back into the dash camera.
Video footage looks blue overall and blurry.
Check if you have removed the lens protection sticker. Using the dash camera without removing this sticker causes the footage look blurry, and blue.
Why does my Qvia/Lukas dash camera have two memory card slots?
Files from Always recording and Motion recording will be saved on to the SD card, while event recording files are saved on to the microSD card. This way, you can save more video files and it's easier to find an event file whenever you need.
What is the Format-Free feature? How often do I have to format my memory cards?
Format-free is a feature that helps users not to format memory cards on a regular basis. This feature will automatically re-record over old footage when your memory cards get filled. However, since a memory card is a consumable item, it is always better to manually format your memory cards every now and then, so that it can last longer.
I want to disable security LEDs for security reasons.
You can disable the option on Qvia/Lukas Viewer. Or, if your dash camera is Wi-Fi enabled, you can also turn it off on Qvia/Lukas application.
My car is an SUV and the rear connection cable does not seem to be long enough to connect to the rear camera.
For some vehicles, the 5M connection cable included in the package may not be long enough to install the rear camera. Qvia/Lukas provides longer connection cables, 7M and 11M which can be purchased as an option.
583 Yangcheon-ro #A/1201, Gangseo-gu, Seoul, 07547 Republic of KoreaTel. : +82-2-2093-1259 I Fax. : +82-2-2093-1264 I E-mail : lukas@qrontech.com Copyrightⓒ 2016 Qrontech Co., Ltd. ALL RIGHTS RESERVED